Frequently Asked Questions
Got questions about Reason? You’re in the right place.
Exploring our the most common questions might help
Download and install
How do I download and install Reason Essential antivirus?+

To download Reason Essential antivirus, click 

and follow the installation instructions below.

To install Reason Essential antivirus:

  • Run the EXE file you downloaded by clicking twice.
    The Reason installation wizard will now install Reason Essential antivirus.
  • At the bottom right of the installation wizard, click next.
  • Click next again.
  • At the bottom right of the wizard, click close, and run Reason Essential antivirus.
How do I uninstall Reason antivirus?+

For Windows 10 users:

  • On the lower-left corner, click start.
  • At the lower left of the start menu, click settings
  • Click control panel.
  • Click apps.
  • Search for Reason antivirus in the apps list by typing "Reason" at the search this list textbox.
  • Click "Reason antivirus" cursor at the list.
  • Click uninstall. This should remove Reason antivirus from your computer.

For Windows 7,8,8.1 users:

  • On the lower-left corner, click start.
  • Select control panel.
  • Select programs.
  • Select uninstall the program.
  • Find Reason on the programs list and proceed to uninstall.
  • Note - If it doesn’t work via the control panel, you can find the Reason Uninstall file directly in your computer’s folders by navigating to your OSDisc drive (Usually drive C), And then to programs files → Reason. In this folder you will find the uninstall.exe file. Run it and follow the instructions in the uninstall wizard.
What are the system requirements for Reason antivirus?+

A PC with Windows 10, 8.1, 8, 7, 256 MB RAM or more, and 0.5 GB of hard disk free space.

Can Reason antivirus be installed if I already have another AV installed?+

In order to give you the best cyber protection solutions, Reason antivirus may modify drivers in your PC. Installing another antivirus which also modifies the PC drivers might cause conflicts. Therefore it is not recommended to install another antivirus with Reason antivirus.

Can Reason antivirus operate with Microsoft Defender?+

Microsoft Defender is an antivirus designed by Microsoft, and is installed on most Windows Operating System computers. Reason antivirus is designed to co-exist with Microsoft Defender without causing any user experience issues.

Upgrades and Activation
How do I activate locked features in Reason antivirus?+

Reason offers its users several protection packages, each of which supports a different set of features. If you wish to activate one of the locked features, you will need to purchase a package that supports this feature.

How can I purchase Reason Premium antivirus?+

Reason Premium can be purchased by clicking upgrade in the application, or on the Reason Premium page.
When navigating in Reason’s website, pick the Reason antivirus package and plan that fits your needs best, and complete the purchase on the following payment page.

I purchased Reason Premium. How do I activate it?+

Congratulations!
To activate Reason Premium antivirus, please follow these steps:

  • At the right top right of the Reason antivirus screen, click settings.
  • At the bottom left, under license, click activate.
  • Enter your license key in the dedicated text box.
  • Click activate.
How do I get my license key?+

Immediately after you purchase Reason Premium antivirus, you will be redirected to a "purchase success" page containing your license key and activation instructions. In addition, we will send you an email containing your license key and other useful data. We recommend keeping it for future use.

What should I do in case I don’t know my license key?+

If you purchased a Reason Premium license and can’t find your license key, please search in your email inbox for an email sent from "Reason Cybersecurity Ltd", or for an email with the subject "Reason Antivirus Order Confirmation". If you can’t find the order confirmation email, you can contact our support using this form and ask for your license key.

Purchases, Renewals and Cancellations
For how long is the Reason Premium antivirus license valid?+

Reason offers several protection plans, varying from 1 to 3 years. In order to keep your computer and private files and information secured, we strongly recommend purchasing a long-term license plan.

How do I renew my Reason Premium antivirus license?+

Your Reason antivirus license is designed to renew automatically. Ten days prior to the end of the subscription period, we will send you a reminder email about the end of the subscription period and the auto renewal.

How can I cancel my subscription?+

If you wish to cancel your subscription so that it isn't automatically renewed at the end of the subscription period, you can send an email to our support using this form at any time prior to the renewal. To avoid of being charged, please make sure to contact our support at least 7 days before the renewal date.

What is the procedure for getting a refund from Reason?+

Reason provides a 30 day money back guarantee, from the date of the purchase. If you are not satisfied with Reason antivirus and would like to get a refund, please contact our support using this form within 30 days from your purchase.

Contact
How can I report a false positive detection?+

If you believe that Reason has falsely detected a file as malicious, you are welcome to send an email to our support using this form. When filling out the form, please choose the Report False Positive category, and specify the file name in the details section.

How can I contact Reason?+

If you wish to contact Reason’s team, you may do so by sending us an email using this form, or call us at +1 (651) 888-8567.

Need additional assistance?
Contact us using this formand our dedicated support team will help you.